HP Deskjet 2710 - Spent one hour but cannot print in Colour, only copy in Colour!

[Biz12324]

HP Deskjet 2710 - Spent one hour but cannot print in Colour, only copy in Colour! Help it is driving me mad! 

[Jay_G24]

Hi @Biz12324,

I'd like to help!

To better assist you - 

1) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -

Open HP Smart app, and then print the Print Quality Diagnostic page.

1. Open HP Smart and select your printer.

2. Click Printer Reports, or click Tools and then click Printer Reports.

3. The list of reports displays.

4. Select Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

Find and change printing settings, such as selecting paper type and size, printing in color or black and white, and improving quality.

note:

Available print settings and menu locations vary by printer model, driver type, and the app you are printing from. HP recommends using Apple AirPrint to set up and use your printer. Go to Printing with Apple AirPrint (macOS and OS X) for more information.

1. Open a document, photo, or webpage, click File, and then click Print to open the print dialog.

2. If a Show Details button displays at the bottom of the dialog, click it to reveal all available menu options. The button changes to Hide Details when clicked.

   

3. Select your printer in the Printer menu.

4. Select an option in the Presets menu that applies to your print job or paper type.

5. Click the unnamed print options menu at the separator bar to display more settings options.

   

6. Change any print job settings.

   • Print in color or black and white: Select or de-select Black & White on the main dialog. The Presets menu also includes color and black and white options.

You may refer to -Print Settings Guide (Mac)

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Biz12324]

There is not BW option or tick in the print dialogue! 

[Biz12324]

Print Quality Diag prints in Colour but nothing else!  iMac setting?

[Jay_G24]

Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Remove and add the printer on HP Smart and then check .

Let me know if this helps!

[juli5]

can't get apps on MacBook