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HP Deskjet 2724

So the situation is as follows:

The printer is plugged in, on, power button solid light, wifi button has light flashing next to it none of the wifi lines lit up. All the flaps are closed, ink in place with film removed on both (have tried without ink in as well). When running through the HP Smart setup, it connects to the wifi fine, finds the printer, starts configuring, I press the now flashing information light on the printer to tell it the location, it registers that fine and keeps going. It then asks me to pres the information light again, doesn't register pressing this for quite some time (I have tried a single press and waiting, nothing happens so have to press once more after time has passed. I have tried multiple presses, nothing happens until enough time seems to have passed. I have tried a long hold, nothing happens until enough time seems to have passed. I have tried not pressing at all for a long time and then pressing). Once it registers it being pressed in any of the situations in brackets, it proceeds but gives the following message every time:

 

Capture.PNG

'There was an unexpected error and we can't complete the setup now.'

 

When I click Exit Setup it returns to the screen behind and attempts to reconnect to the network but never accomplishes this so I have to start again. I have scoured the forums and there is no answer to this problem. I have tried looking for drivers to remove and reinstall using printui.exe /s but none have been installed. I have tried restarting both the computer and the printer. I have tried disconnecting and reconnecting the wifi. I have tried connecting with a mobile phone but it can't even find the printer in the first place.

Someone please help! Thank you!

 

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

Can try the Wifi Direct method of connecting printer to the network.  After successful connection to the network, please update the printer firmware.  

 

Once the firmware is updated, start up HP Smart and "Add the printer" to the app for Print and Scan.

(please ensure HP Smart is the latest version is well Uninstall and download the HP Smart app again)

 

These resources will be useful:

https://www.youtube.com/watch?v=KROTRW_TnI4

https://www.youtube.com/watch?v=1s5syZ5zJ8U (applicable to DeskJet 2700 series as well)

https://www.youtube.com/watch?v=NHq_83JIy4A

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjcVOuuxj4SD-DOScj4xvlE

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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