HP Deskjet 2820e getting error E0 "Don't use SETUP cartridges"

[stabishali]

I bought an HP Deskjet 2820e all-in-one, and after inserting the cartridges, which were provided with my new printer 1. Tri-colour 2. Black both are marked as Setup Cartridges but after inserting them it started showing me  "black do not use setup cartridges. hp+ printers require original hp cartridges , Why am I getting this error, these cartridges were provided by HP and i m using them for the first time, i removed black cartridge then the Error is not appearing but once I re-insert black one it started showing me E0. Can anyone please help me out what is the issue ? Do I need to replace my printer?

[Irfan_06]

Hi @stabishali,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your new Printer that has an error code.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support