HP Deskjet 3520 : Error Code 0X00759C98 HW WATCHDOG C

[LBSW15]

Error Code 0X00759C98 HW WATCHDOG C

Impossible to action the menu, and do anything.

[Jeet_singh]

Hi @LBSW15,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I came across your post and wanted to assist you. I understand you are getting '0x' error message on your HP DeskJet Printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes on the printer before the issue started?

Are you using genuine HP ink cartridge or refilled ink cartridges?

Have you tried to clean the ink cartridges or rollers?

Are you able to move the carriage freely?

In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Next thing, I would suggest here is to follow the steps suggested in the support document for - HP Printers - Resolving Printhead Problems and Ink System Failure

If you have followed the steps suggested and still having the issue, I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please don't forget to choose the paid options to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

Regards,

[kn3]

my ink cartriage wont move too perform the hard reset and im using refillable ink

[Alexandros20]

Did anyone get back to you on this? I also have the same problem. Looks like another throw-away piece of junk from HP.

[JLove07]

Mine doing thr same thing!!!!!

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

To be more helpful with your post, you may add key information if you wish:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A

2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit

3. Error message (if any)
• Example: ""Low disk space"" error in Windows

4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.

If you have any other questions about posting in the community, please feel free to send me a private message.

Thank you.