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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
Hi there
I have been facing this issue printing wirelessly with the HP Deskjet 3630 printer after I purchased a new computer running on Windows 10 Home 64-bit. All other computers are running Windows 7, they are printing perfectly with the printer wirelessly. I have tried reinstalling the drivers using the CD given as well as the most updated driver online. I still get this message of Attention Required whenever I sent a print job. The job queue will show the print job but it will never print out. I have also tried using the HP Print & Scan Doctor to possibly detect and fix the error but to no avail. The printer will only work with this Windows 10 computer if connected via USB cable.
I have read many posts on the forum that this error has been occurring for many users with Windows 10 on this model or some similar models of printers. I have tried most of the suggested solutions including clearing the spooler, deleting the root HP driver at the printui.exe /s and etc . but it does not work at all. I have attached a printscreen of me attempting to print a test page after freshly installing the printer driver with the CD given. I really hope HP can provide a fix or new driver update to fix this problem with Windows 10. Or kindly advise what I can do.
HP Recommended
Hi, Please follow tehse steps to resolve a such
- Download HP Print and Scan Doctor. be sure to use the following link which include a different version..
- Run HPPSdr.exe from the download location on your computer.
- Once HP Print and Scan Doctor opens, ensure it list HP Print and Scan Doctor 5.0.3.
- If version 5.1 is shown please let me know, else continue following the next steps.
- Click Start, and then select your printer.
- If your printer in not in the list, turn it off and on, and then click Retry.
- If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
- Click Fix Printing and follow the steps on screen, restart the PC once prompt to do so.
- Try printing and check for any difference.
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If my post resolve your problem please mark it as an Accepted Solution 🙂
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