• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

I've seen like 5 videos of how to set up the printer and every single **bleep**ing video has been different. Even HPs own Method changes. On the HP Smart app it says to hold down both the Wireless button and Cancel button for 3 seconds. Do that nothing happens. On the HP Website it says hold down the Wireless button and Cancel button for 5 seconds. Nothing happens again. YouTube says to hold down the Wireless button and Cancel Button till the power button flashes. ONCE AGAIN NOTHING HAPPENS. Can someone please explain how to set this up, I don't have a PC and all I have is my phone (Samsung S10).

(this isn't a new printer but it has been in a box for ages and hasn't been used since before the newest WiFi).

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.