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‎11-16-2018 09:01 PM

HP Recommended
Product: Deskjet 3632
Operating System: Microsoft Windows 10 (64-bit)

Hi All.  I recently changed ISP's (went to HughesNet) and was given a new router (Hughes Model HT2000W).  I've been trying to set up wirelessly on my Deskjet 3632 by downloading the latest HP software (DJ3630__Full_WebPack_1107.exe) but it won't do it - it says it cannot connect to my router.  However, it does let me use a USB cable.  Searching on this forum, I noticed that there is a way to completely resotre my printer to full factory default (I've tried all the partial reset methods); however, it seems that the solutions provided by the HP experts are only sent by private messaging.  I was wondering if one of these experts would please forward the full Factory Reset instructions to me as well.  It would be greatly appreciated!!

 

Thanks in advance!

 

rjoeng

2 REPLIES 2

‎11-16-2018 11:40 PM

HP Recommended

Hi rjoeng,

You would not need to restore the whole printer settings but only the wireless network settings of your printer.

 

Please follow 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app > Windows 10' to restore the wireless settings and connect the printer to your new router:

https://support.hp.com/us-en/document/c05987925

 

Shlomi



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‎11-18-2018 09:49 PM

HP Recommended

Hi Shlomi, and thanks for your help.  I was able to connect to the router, but the printer still will not print.  I get an error message that says "the printer has a configuration problem".  The blue light is on and is solid by the wireless button, but the light next to the WiFi Direct button is a steady white.  Shouldn't this light be blue also?  Could the configuration problem be realted to WiFi Direct?

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