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HP Deskjet 3632 will not print

HP Recommended
HP Deskjet 3632
Microsoft Windows 10 (64-bit)

So for months, I've had this problem where my printer cannot seem to comply to print anything. When I attempt to print a test page, the printer shifts from being idle to having a document on queue to shifting back to being idle again. I ran the Print and Scan doctor and it seems there's an update for my printer, but when I attempt to download the software, I am presented with the problem:

 

Installation Error

 

Call to DriverPackageInstall returned error -536870141 for package 'C:\Program Files\HP\HP Deskjet 3630 series\ DriverStore\Yeti\hypgid17.inf'

 

When I look at other solutions, it seems to be suggested my driver for running the print function with my printer is gone, so I'd like to know what would be recommended to fix this

 

 

 

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BNguyen4

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Assign a manual IP address and that should fix the issue.

On the printer's control panel, press the Wireless button  and the Information button  at the same time.

 

Setting a Static IP Address

Once you know your printer’s IP address from the page you printed, entering it is pretty easy. Here’s what you do:

HP Printer Static IP Address

  1. Run your Web browser.
  2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
  3. Click the Networking tab.
  4. Under Connections, click Wireless.
  5. Under IP Address Configuration, click Manual IP.
  6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
  7. Click Apply.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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