HP Deskjet 3700 - A Custom password has been setup for your printer.....

[Leight1975]

Hello I bought a DeskJet 3700 and during setup it keeps asking me for a custom printer code. I still have my previous HP printer setup since my brother is using it so I'm not sure if that is the issue. But i don't know what the printer password is. I never had to use a password for my other printer. When I goto the embedded webserver a bunch of options are protected with a PIN that I do not know. I have tried 12345678 since on the Wi-Fi Direct Guide it said that was the default password but that didn't work either. How do I find out what the PIN is or how can i reset it? The printer is brand new I am setting it up and never added a password. 

[Leight1975]

One additional piece of information when I open HP Smart and look at the printer information the country preference was set to Germany. I'm in the UK and the printer was bought from the UK i'm wondering if the printer has been setup by someone else previous to me even though it's supposed to be new and they set up the PIN / Password? 

[KrazyToad]

@Leight1975

Welcome to HP Support Community

Since the printer is locked with an unknown password, i suggest you contact HP Support in your region for assistance

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.