HP Deskjet 3755 won't print

[Lisa4412]

Hi, I have a new All-in-one DeskJet 3755 printer. I have set it up using the Smart App. It will print an internal test page, but will not print documents from my computer. I see them in the queue but nothing happens. I have used the HP Doctor program and it says everything has been fixed, but that there is a problem. 

Please help!

[sandytechy20]

@Lisa4412

Welcome to the HP support community.

I understand that you are unable to print documents from your computer, this seems to be a driver issue.

Follow these steps to fix the issue.

Reset the Windows printing environment

Stop the print spooler, delete print job files, and then restart the computer and the printer.

1. Turn off the printer, and then unplug the power cord.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then click Stop.

   

4. After the Print Spooler stops, close the Services window.

5. In Windows, open File Explorer.

6. Browse to C: > Windows > System 32 > spool > PRINTERS.

7. Delete all files in the PRINTERS folder.

8. Shut down your computer.

9. Reconnect the power cord to the printer, and then turn it on.

10. Turn on the computer.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download the HP Smart app.

Refer to this HP document for more assistance:- click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.