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‎04-10-2023 07:20 AM - edited ‎04-10-2023 08:51 AM

HP Recommended

I changed the name of my Wifi and then had a power outage recently. Since then, I have exhausted all options to get my printer to reconnect to my Wifi and get it back online and working. 

I have been trying to get this connected for 3 weeks, HP support was not able to assist me. 

I just tried the Setup Wizard and it wont allow that either and I am now receiving this error: printer set up error

"operation could not be completed 0x80043c02"

Any help is appreciated! 

 

 

1 REPLY 1

‎04-12-2023 06:37 PM

HP Recommended

Hi @Colleenrmurphy,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

There are a few steps you can take to troubleshoot connectivity issues with your HP Deskjet 3755 printer after a change in your Wi-Fi name and a power outage.

 

  • Restart your printer: Power off the printer, wait for a few seconds, and then turn it back on. This can sometimes help to re-establish the connection with your Wi-Fi network.
  • Check the Wi-Fi settings on your printer: Use the printer's control panel to check that it is connected to the correct Wi-Fi network. You may need to enter your new Wi-Fi network name and password to connect.
  • Restart your Wi-Fi router: Power off your router for a few seconds, and then turn it back on. Wait for it to fully reboot and establish a connection with your internet service provider.
  • Reset your printer's network settings: Use the printer's control panel to reset the printer's network settings to their default values. You may need to re-enter your Wi-Fi network name and password to connect.
  • Reinstall the printer driver: If the printer is still not connecting after trying the above steps, try reinstalling the printer driver on your computer. You can download the latest driver from the HP website.

 

I hope this helps. 


Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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