HP Deskjet 3760 password reset

[harry1760]

Hi, I need to reset the local admin password on the printer but cannot find any information on how to do this.,

To clarify this is NOT the wireless password, network password - it is the local printer password to control the local administrator settings on the device, I set it 3 years ago when I bought the device but can no longer remember it.

It is out of warranty so the only support from HP is to buy telephone support, but that part of your web site is currently down.

Any help welcome.

thanks

thanks

[Echo_Lake · Accepted solution]

@harry1760

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon in the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[harry1760]

Perfect that worked  (holding the color copy and wi-fi direct buttons whilst powering the printer on). Thanks again for the help.

[Echo_Lake]

@harry1760

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.

[iznobe]

Hello , i ' ve exactly same problem , and this is the same printer .

Could you send me instructions too please ?

[harry1760]

It's in my reply ^^

[HarryCremer]

Could you please send me the password reset instructions?

Got the same problem.

[Echo_Lake]

@HarryCremer

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon in the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!