HP Deskjet 3835 - Win 11 cannot print / scan

[nitinm09]

Hello,

Ever since I updated to Windows 11, driver / software doesn't work properly. I have reinstalled the software/driver multiple times but no change. HP Smart can, however, do everything - print/scan etc. It's a pain to save the file first as a PDF and then open HP Smart everytime I need to print.

Anyone else faced this issue and solved it?

Regards,

Nitin

[Mans · Accepted solution]

@nitinm09 

Hello,

Uninstall all software related to your printer (except HP Smart) as follows:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP DeskJet 3830 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Repeat step 4 with the following software (The list of software for your printer may be different):
   
• Study for the improvement of the HP DeskJet Ink Advantage 3835 series product.
• HP Dropbox Plugin
• HP EmailSMTP Plugin
• HP DeskJet 3830 series Help
• HP FTP Plugin
• HP Google Drive Plugin
• HP OneDrive Plugin
• HP SharePoint Plugin
6. Follow the instructions on the screen to complete the uninstall of the printer.
7. Restart the computer.

8. Launch the registry editor:

   1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
   2. Type regedit, then OK. The registry editor opens.
   3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)
9. Delete the HP DeskJet 3830 series folder in the way:
   
   • C:\Program Files\HP
   • C:\Program Files (x86)\HP

10. Rename folder 3 in 3_old in the path below (a restart may be required):

    • C:\Windows\System32\spool\drivers\x64.
    • C:\Windows\System32\spool\drivers\W32X86.

    NOTE: If the file refuses this action do as follows:

    1. On the keyboard, tap the Windows and X keys simultaneously.
       
    2. Click Command Prompt (admin) or Windows Terminal (administrator), and click Yes.
    3. Type net stop spooler, then press Enter key.
       
    4. Rename the file.
    5. Type net start spooler, then press Enter key.
11. Reinstall the printer with the HP DeskJet 3830 series Printer Full Feature Software and Drivers.

Don't hesitate to contact us in case of need.

Best regards,

[nitinm09]

Thanks @Mans, that worked.

On a separate note, should it not work automatically when I reinstall the software many times? User shouldn't be required to uninstall every single component and then clean up folders and registry before new software can work properly. I think that's poorly shipped product.