HP Deskjet 4152e won't print

[algdistributors]

My HP Deskjet 4152e won't print. I have tried turning it off and on again. I added more black ink. I only print in black and white. The I button is blinking. When I press it it prints out a page fine and wastes ink and paper that says it's connected to the network and payment method need updating. Is there a way to bypass this? I don't want to be subscribed to an ink service as this is a printer at my work. My boss has already been purchasing ink. I really need this printer because I haven't been able to do my job. Please if anyone can help me because this is very frustrating and I don't want to buy one of your printers again. Thank you.

[A_Gayathri]

Hi @algdistributors ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the blinking "i" button on your HP DeskJet 4152e indicates an error or attention state. Here's how to troubleshoot:

1. Check the Printer Status

• Paper Jam or Tray Issues: Ensure there’s no paper jam and that the paper tray is correctly loaded with paper.
• Cartridge Errors: Open the cartridge access door and ensure the black ink cartridge is securely installed.

2. Reset the Printer

• Turn off the printer, unplug it from the power source, and wait for about 60 seconds.
• Plug it back in and turn it on.

3. Check the Ink Cartridge

• Since you added black ink, ensure the cartridge is properly seated.
• Clean the electrical contacts on the cartridge and inside the printer with a lint-free cloth and distilled water.
• If the cartridge is new but the issue persists, try reinserting it.

4. Print a Test Page

• Manual Test Page: Hold the "i" button for 3-5 seconds to print a status or test page.
  • If the test page prints, the printer hardware is functional, and the issue may lie with the print settings or software.
• If it does not print, the problem is likely with the cartridge or printer hardware.

5. Ensure Printer is Set to Black and White

• Go to Control Panel > Devices and Printers (Windows 11: Settings > Bluetooth & devices > Printers & scanners).
• Right-click your printer and select Printing Preferences.
• Ensure the printer is set to Grayscale or Black and White.

6. Update or Reinstall the Printer Driver

• Download the latest drivers for your HP DeskJet 4152e from the HP Support website.
• Uninstall the current driver, then reinstall using the updated version.

7. Run HP Print and Scan Doctor

• Download and run the HP Print and Scan Doctor to identify and fix printer issues automatically.
  
  Ignore or Bypass Instant Ink Prompts
• If prompted about Instant Ink during setup, look for a "Skip" or "Not Now" option.
• If there’s no option to skip, exit the setup and use the basic drivers for installation.

Refer to this document:  HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

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