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HP Recommended
Deskjet 5150
Microsoft Windows 7 (64-bit)

Put in new black & colored ink cartridges, after that my 5150 would not print. I can see the documents in the "Whats printing" box, but can not get anything to print.  I am able to delete print jobs.  

I have tried the hard reset option I found on line.  And have also uninstalled and reinstalled the printer - still can not print.

 

When I power off and then power back on the printer, it does not warm like it use too.  No other warning lights or dialog boxes appear.   Any suggestions?  Thanks

1 REPLY 1
HP Recommended

@birdwatcher49, Welcome to HP Support Community!

 

Follow the steps below to resolve the print job stuck in queue issue-

 

Step 1: Delete job files and restart the print spooler

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

NOTE: 

Restarting PC or the printer spooler cancels all the jobs from other printer as well, so make sure all the printers installed in the PC are idle or wait for them to complete the printing.

  1. Turn off the printer using the power button.

  2. Search Windows for run, and click the Run Windows application in the list of results.

  3. Type services.msc in the Run window, and then press Enter on the keyboard.

    The Services menu opens.

  4. Right-click Print Spooler and select Stop.

    Figure : Example of stop selection for Print Spooler Service

     Service window the Print Spooler service selected from the Name list and the Stop selection called out.
  5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

  6. Delete all files inside the PRINTERS folder.

  7. Restart your computer.

  8. Turn on your printer.

  9. Try printing again and note what happens.

    • If the printer prints, you are done.

    • If the print job becomes stuck again, continue to the next Step.

Step 2: Reinstall the print driver

If print jobs continue to get stuck when printing, reset the printing software system files by removing and reinstalling the print driver.

  1. If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer.

  2. In Windows, search for and open Devices and Printers.

  3. Right-click the icon for your printer, and then click Remove Device.

    The computer uninstalls printer software.

  4. Restart the computer.

  5. Go to HP Support - Software & Drivers to find and download printer software that matches your model of HP printer.

  6. Install the software according to the instructions on the HP Web site.

    NOTE: 

    If you are using a USB connection, only connect the cable when instructed to do so during the software installation.

  7. Try printing again and note what happens.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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