• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-05-2020 05:45 AM

HP Recommended
Product: HP Deskjet 843c
Operating System: Microsoft Windows 10 (64-bit)

I have only just updated to Windows 10 having worked in an environment who wasn't up to date.  My wonderful HP Deskjet 843c isn't being recognised by Windows 10?  I  know this question has been asked before, but I can't find it.  Can you help please?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2020 05:56 AM - edited ‎02-05-2020 05:58 AM

HP Recommended

@Vanessaxerox 

Hello,

Try the following solution:

  1. Download then extract this driver (example with WinRAR or 7Zip)
  2. In the Control Panel, under Hardware and Audio. Click View Devices and Printers. The Devices and Printers window opens.
  3. Click Add a Printer. The Add Printer window opens.
  4. Click The printer you want is not listed.
  5. Select Add a local or network printer with manual settings and click Next.
  6. Click Use Existing Port.
  7. Click on the Use Existing Port drop-down list and select DOT4_001 or USB001 and click Next.
  8. Click on Use disk..., then go to C:\Users\(your username)\Downloads\4188_bacd1413e93b4a6362d9a2ca653c869f1c02f6f7 twice click on prnhp001.Inf.
  9. Under Printers, in the Install Printer Driver window, select HP DeskJet 840C/841C/842C/843C and then click Next.
  10. Follow the on-screen instructions to complete the installation.
  11. In the Devices and Printers window, right-click the HP DeskJet 840C/841C/842C/843C printer name, and then click Printer Properties.
  12. On the General tab, and in the Printer name field, type HP DeskJet 843C and click OK.
  13. Try to print.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎02-05-2020 05:56 AM - edited ‎02-05-2020 05:58 AM

HP Recommended

@Vanessaxerox 

Hello,

Try the following solution:

  1. Download then extract this driver (example with WinRAR or 7Zip)
  2. In the Control Panel, under Hardware and Audio. Click View Devices and Printers. The Devices and Printers window opens.
  3. Click Add a Printer. The Add Printer window opens.
  4. Click The printer you want is not listed.
  5. Select Add a local or network printer with manual settings and click Next.
  6. Click Use Existing Port.
  7. Click on the Use Existing Port drop-down list and select DOT4_001 or USB001 and click Next.
  8. Click on Use disk..., then go to C:\Users\(your username)\Downloads\4188_bacd1413e93b4a6362d9a2ca653c869f1c02f6f7 twice click on prnhp001.Inf.
  9. Under Printers, in the Install Printer Driver window, select HP DeskJet 840C/841C/842C/843C and then click Next.
  10. Follow the on-screen instructions to complete the installation.
  11. In the Devices and Printers window, right-click the HP DeskJet 840C/841C/842C/843C printer name, and then click Printer Properties.
  12. On the General tab, and in the Printer name field, type HP DeskJet 843C and click OK.
  13. Try to print.

Do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-05-2020 12:11 PM

HP Recommended

Thank you so much for your help.  Still can't seem to add my printer.  Now it isn't recognising the USB?  I've uninstalled it and I'm about to restart the computer in the hope that it'll fix itself. 

Was this reply helpful? Yes No

‎03-13-2020 12:51 PM

HP Recommended

Thank you Mans

 

You are an absolute STAR!!

I tried a few times and didn't get it to work, but I realised I had missed a few crucial steps.  I had to buy a new lead as I realised I didn't have the one with the square port, then once it arrived I tried again, just now, and EURICA!! IT WORKS!!

I can't thank you enough! THANK YOU 100x

 

Kind regards

Vanessa

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.