HP Deskjet Ink Advantage 3635 - Unable to use printer when moving countries

[PK_111]

Hi, I brought the HP Deskjet Ink Advantage 3635 printer in India. I have moved to Germany, and brough the HP 652 ink as per your website. However, it now says that the cartridges are intended for use as it is currently configured,

Can you reset the printer so that i can use it in Germany?

[Betty0610]

@PK_111

Welcome to the HP Support Community

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. Also, let us know the operating system installed on your Computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[PK_111]

Dear HP Team, Dear Betty

Thank you for the reply. 

I have Windows 10 on my laptop. I have all the requirements as mentioned, with cartridges from the new country - now what do I do?

[Betty0610]

Thanks 🙂 I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Kumar0307]

@PK_111

I've sent you a private message with reset codes, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!