HP Deskjet Plus 4155 Internet Connection Error

[Dodie1016]

Purchased HP Deskjet Plus 4155. Have HP laptop running Windows 7 - 64 bit. The software install only goes halfway and will not complete. I’ve download the software but it will not install. I have tried on both IE and Chrome. I follow the online instructions- 

i run the program 

asks if I want to allow HP to make changes 

asks if I’m ready to download printer software

printer found 

checking software needs 

HP benefits ( instant ink, etc)

create account or sign in ( I sign in ) 

Instant ink again 

No to instant ink 

Printer PIN #
where (zip) is it located 

Searching for software 

Internet connection error (Is your router working properly, is your router within range, is your new router connected to the Internet) 

HELP ! 

[Jay_G24]

Hi @Dodie1016,

I'd like to help!

If you have any security software and then try.

 Let's try and uninstall any printer software on your computer from the root level and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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