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‎03-29-2019 05:43 AM

HP Recommended
Product: HP Deskjet 3637
Operating System: Microsoft Windows 10 (32-bit)

Help please. I have been having problems printing from my phone for weeks. It either won't let me print at all or will start printing and then stop after printing the first two pages or so. I have tried to resolve the issue this morning but now my printer is stuck in error mode and won't let me print wirelessly or from my PC. Help please?  When replying, please note that i am not very tech savvy - I can follow instructions though 🙂 

3 REPLIES 3

‎03-30-2019 07:00 PM

HP Recommended

@pudlet,

 

Welcome to the HP Support Community!

  • What is the exact error you are getting?

Meanwhile, I recommend you follow the below steps and check if it helps.

  1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you continue facing the issue, follow the steps in the below article.

 

https://support.hp.com/us-en/product/hp-deskjet-3630-all-in-one-printer-series/7172306/model/1209973...

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎04-01-2019 04:07 AM

HP Recommended

Thank you for your reply. I worked through your suggested solutions with no joy but, at the end of running the Doctor, I got to a page with an option to uninstall and reinstall the printer and that seems to have done the trick. So I now have a working printer again. 

 

Thank you again for your help.

Was this reply helpful? Yes No

‎04-04-2019 05:13 PM

HP Recommended

@pudlet,

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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