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HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)

When using the HP Software and Drivers Page to check my computer for updated drivers, it gives me a list of drivers, which includes the HP Display Control driver. I've tried downloading and installing through the HP Download and Install Assistant, but after several attempts with reboots in between, I still get a message that it failed to download. I instead downloaded the sp145580.exe file manually and then right-clicked on it to run as an administrator. The files are extracted to my SWSetup Folder, but  I don't get a message saying the driver has been installed or updated. I've rebooted several times and the HP Website is still showing that driver as one that needs to be updated. I'm now at a loss. 

 

(By-the-way, I manually downloaded and ran the multiple other drivers the HP detector listed with the same results. When I run the downloaded .exe files, they extract to the SWSetup folder, but I don't get a message saying they've been installed and the website still detects them as needing to be updated on my computer. 

 

Screenshot 2023-07-11 173126.pngScreenshot 2023-07-11 175101.pngScreenshot 2023-07-11 172949.pngScreenshot 2023-07-11 173030.pngScreenshot 2023-07-11 173108.png

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@j_brie 

 

Welcome to the HP support community.

 

I understand that you are unable to install the driver, I am glad to assist you.

Download and Run HP Support Assistant to automatically update all the drivers

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@j_brie 

 

Welcome to the HP support community.

 

I understand that you are unable to install the driver, I am glad to assist you.

Download and Run HP Support Assistant to automatically update all the drivers

Here are the steps:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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