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Locked

‎10-31-2024 10:58 PM

HP Recommended
Product: HP OfficeJet 8010 All-in-One Printer
Operating System: Microsoft Windows 11

Printer and Scan software was working fine.  For different reasons I had to do a full OS reset on my machine.  After the reset OS was up and running it automatically found my (WiFi connected) printer.  Prints fine and HP Smart can see it.  I wish to use the HP Scan software.  Attempts to install the latest HP Full driver/software package simply cannot find the printer, therefore I cannot use the Scanner software.  Printer still operating fine under default Win driver install.

 

I had this problem once before, though possibly with an OfficeJet 4630.  Cannot remember how It got resolved.  Nor do I remember how I got it set up originally for this printer.

 

Any ideas.  (Software I'm trying to install is Full_Webpack-49.10.4647-OJ8010_Full_Webpack)

1 REPLY 1

‎11-01-2024 03:31 AM

HP Recommended

Hi @TJL37, G`day mate

 

Try to install the HP Scan basic driver with the next software:

>> https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Basic_Webpack_x64-63.4.6169-SJ0001_Ba...

 

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Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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