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‎03-31-2020 01:31 PM - edited ‎03-31-2020 01:33 PM

HP Recommended
Product: HP
Operating System: Microsoft Windows 10 (64-bit)

My printer says scanner component is broken. cannot scan or copy. It cannot copy or scan. I tried to to hard reset, i have uninstalled and stalled the driver again but i still have the same issue.  how do i resolve this issue? Please help me. I need my printer mostly for scanning and copying

2 people had the same question
1 REPLY 1

‎04-05-2020 12:58 PM

HP Recommended

@maileen

 

Welcome to HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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