HP ENVY 4500 Printer-Ink Cartridge Problem

[Aandersen]

My printer is saying "The following ink cartridge must be replaced" with the symbol for my black ink. I have alady replaced it with a brand new cartridge, but the message is not going away, and I can not print anything. I have tried restarting the printer, and still the message pops up. 

[Chimney_83]

Greetings @Aandersen, 

Welcome to HP Forums and Thanks for the post. 

I understand that your printer is asking you to replace the black cartridge and even after replacing it, the message is not going away, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Are you using genuine Ink on the printer?

Request you refer to this HP Article and clean the cartridge contacts and check if the cartridge is detected. 

If the cartridge is detected by the printer and shows the ink levels correctly, try to print or make a copy and check. 

If the issue persists, try a different cartridge or contact our phone support team to check on the service options available for the printer/cartridge. 

Keep me posted. 

[Lippy2]

Please help! I am having the same problem and am wondering if you ever found a solution. 

[Cheron-Z]

Lippy2

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
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