HP ENVY 4500 printer not visible to Windows 11. Tried resetting all, factory settings , no luck

[Not_a_tech_guy]

HP ENVY Printer not visible to Windows 11. All latest drivers, updates, etc. Turned everything off, then back on. It seems that the printer is not sending out a signal, but the printer can pick up the router. I put in the password for the router, but it does not connect.

Is it time for a new printer?

[Gaya1239]

Hi @Not_a_tech_guy,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 4500 printer not visible to Windows 11. . Not to worry I will help you to get a resolution to resolve the issue.

May I know 

Since when are you facing this issue?

Have you made any changes post that this issue raised? 

Do you see any lights blinking on the control panel of the printer?

Have you observed any error code on the display? 

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned below

1. uninstall the printer drivers from the device manager 

2. check the wifi network

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
• click here  and follow the troubleshooting steps- HP printer setup (HP Smart app)
• click here  and follow the troubleshooting steps- HP printer setup (Wi-Fi network)
• click here  and follow the troubleshooting steps- HP printer setup (Wi-Fi Direct)
• click here  and follow the troubleshooting steps-Find drivers, apps, and updates for HP printers
• click here  and follow the troubleshooting steps Troubleshoot a Wi-Fi connection to an HP printer

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Connect the printer to the TCP/IP port

• Touch the wifi icon ((i)) on the printer and take down the IP address 
• Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.
• Select Add Port.  Select Standard TCP/IP Port.  Select New Port.
• Follow the Add Port Wizard.  Under Printer Name or IP Address. Example:  192.168.1.15.  The IP address will be copied under Port Name.  
• Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!