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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP ENVY 4502 software download

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08-09-2019 08:52 AM
I recently re-installed Windows 10 64-bit. I need to reinstall the software to use my ENVY 4502. When I go to the HP downloads/software site and click on the download button it creates a graphic at the bottom left of my screen that points to the download. However, the download is not occurring! The screen also says that if I am having problems with the process to check back later!? This has been going on for weeks!! HELP!!
08-11-2019 06:08 PM
Thank you for posting your query on HP Community,
Let's try to uninstall the printer from the root level and then reinstall it by following the steps below:
- Press “Windows key” + “r” to get the “Run” window.
- Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
- Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
- Go to services again - Start the print spooler.
- Now check for issue resolution.
- If the issue persists, also try clean installing the printer drivers. Here are the steps:
- First, unplug the USB cable from the printer if present.
- Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
- Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
- Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
- Under print server properties, go to drivers - remove any entry there as well.
- Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
- Restart your computer.
- Please click here to download and install the software.
- Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.
Let me know how it goes for further assistance!
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Have a great day!
Jeet_Singh
I am an HP Employee