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‎03-05-2019 10:31 AM

HP Recommended

I went to Acer C, Windows, System 32, spools and drivers. In drivers folder opened W32x86 and change the name of folder 3 to 3.old.Went back to drivers folder and opened x64 folder. Went to folder name 3. Tried to change  name to 3.old

Could not change name because it said folder was open or a file in the folder was open somewhere. Don't know what to do now. Please help. I have been trying for 3 days. Came upon the solution in HP community and when I got to the last step could not change the name from 3 to 3.old.

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