HP ENVY 4524 Connection issue

[Jake888]

Hi there, 

There is a printer connection issue that prevents printing. When I run scan doctor, it comes up with '!' next to device manager and 'X' next to Driver check. It also says 'This tool is unable to solve the problem, even after restart'.

Any help is appreciated thank you. 

[Riddle_Decipher · Accepted solution]

@Jake888 Here's what I recommend you do:

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

If the issue persists, please go ahead and install the windows built-in drivers: 

If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here

(By the end of this article all the issues should be resolved)

P.S: Welcome to HP Community 😉

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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[Jake888]

Hi there, 

Thank you very much for your reply. I was going to try following your instructions, fortunately the driver issue has seemed to have resolved itself before following those steps.

Many thanks,

Jake

[Riddle_Decipher]

@Jake888 That's awesome, I guess I worked as the lucky charm 😉

Either way, I'm glad its up and running, if you need anything else, feel free to write to us any time

And have a good day, ahead.