HP ENVY 4524 Region change

[MikeyBoy9177]

I have moved from UK to US.  I have purchased color and black HP 63 cartridges that work with 4520 Envy series.  I am getting message on the printer that the cartidges are incompatible.  I have tried changing the region on the printer to US, still same error.  I believe that I need to get the region changed through an update some how.  Printer has 14 character serial number, so I cannot proceed through to the help desk via phone.

Help!!!!!!!!!!!!

[Irwin6]

Hi @MikeyBoy9177,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[MikeyBoy9177]

Hi

HP ENVY 4524, Mac OS Sonoma 14.1

my printer is connected to an Apple Mac Mini.  I have USB cable and HP app installed but I only have US cartridges.  There is no way to change region with only US cartridges?

[Irwin6]

Hi @MikeyBoy9177,

Thank you for sharing the above information.

Please install the new country ink cartridges  as you do not have the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support