HP ENVY 4527 wont print colour

[IansFellows]

Hi All,

My HP ENVY 4527 wont print in colour from my PC which has a Wi-Fi connection. It prints fine in Black and white. It printed fine before I had to reset my PC which runs Windows 10. I have tried all the tests and it wont print colour.

I also have a laptop with a Wi-Fi connection to the same printer and this prints colour OK but this has windows 7 on it.

I have changed the advanced settings on the PC to match that of the laptop but this still makes no difference.

I have used the Virtual Agent which is rubbish.

Help Please

[KrazyToad]

@IansFellows

Welcome to HP Support Community

I would like to help

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_Full_WebPack_1122.exe and follow the onscreen instructions

Thank you

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