HP ENVY 5020 touchscreen issue

[vinberry]

Had  this printer for a few years now. The very first time i tried using it the touchscreen is already wonky. The lower part of the touch screen would work just fine. But about 80% of it bottom up is not working at all, or when touched is detected as if its touching the bottom area of the touchscreen. I have been printing using software but i would like to fix this issue.

Any help would be appreciated thanks!

P.S. I've tried other solutions posted here like plugging into direct wall outlet and hard resetting by unplugging for a minute while the printer is on but in idle mode. Firmware is also updated to the latest one.

[praveen196]

@vinberry Welcome to HP Community!

I understand that the touchscreen is not working.

A simple power reset may resolve the issue, here is how to do it:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

You may also refer to this document. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[vinberry]

Hello Praveen!

Sorry for the late reply. I've tried the method you stated but it seems to not solve the problem at hand. I've recorded a video in hopes that it might aid in rectifying the issue.

Warmest regards

Vincent A.

[praveen196]

@vinberry

I understand your concerns.

Please update the firmware and check.

Have a nice day!!