HP ENVY 5055 All-in-One Printer is set up, but trouble with scanner

[jheidt2543]

HP ENVY 5055 All-in-One Printer is set up and printing with my new HP Z2 desktop. However, I can't get the scanner to work. I've tried to delete and reload the printer/scanner but doesn't help.  

[Kuroi_Kenshi]

Hi @jheidt2543,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is set up and printing, but the scanner is not working. Let’s go through a few steps to check what could be causing this.

   a. Check Connection Type (USB or Wi-Fi)
     • Ensure the printer is connected properly to your PC (USB cable securely connected or printer and PC are on the same Wi-Fi network).
     • If using Wi-Fi, print the Network Configuration Page from the printer’s control panel to verify the IP address and connection status.

   b. Install/Update Full Feature Driver & HP Smart App
     • Download and install the HP Smart app or Full Feature Software and Drivers for HP Envy 5055 from HP’s official website.
     • During setup, make sure scanning software is included.

   c. Verify Scanner in Windows Settings
     • Go to Settings → Bluetooth & devices → Printers & scanners.
     • Click your HP Envy 5055 → ensure both “Printer” and “Scanner” functions are listed.
     • If only “Printer” shows, click Remove device, restart your PC, and reinstall using HP Smart.

   d. Use HP Scan or Windows Fax & Scan
     • Open HP Smart → Scan and try scanning a document.
     • Alternatively, search Windows Fax and Scan in Start Menu → New Scan → Select the HP Envy 5055.

   e. Restart Print Spooler and HP Services (Windows)
     • Press Win + R, type services.msc, press Enter.
     • Find Print Spooler → Right-click → Restart.
     • Also restart HP Network Devices Support and HP Print Scan Doctor Service if available.I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,