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Message 1 of 4
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HP ENVY 5055

HP Recommended
HP ENVY 5055
Microsoft Windows 10 (32-bit)

I could not find the start up print cartridges. I have not been able to get this to operate. Other cartridges do not set up. Can someone help me set this up. I hope I dont end up  regreting  this purchase.  I bought it months ago and cant use it. Why do you need a special set up cartridge anyway? Whose un smart idea was this? 

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@liberayted2018

 

I reviewed your post and I understand that you are trying to set up the printer and do not have the setup cartridges.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768/...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
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HP Recommended

NO This was not helpful. I cannot return the printer. I understand there is a way to over ride the  printer set up with the specific set up cartridges. Can you tell me how to do that? I have tried calling and your live customer service is impossible to reach. I have called a bunch of numbers and I keep getting hung up on.    Is this what I should expect from HP. No real people to help me? 

 

Automated response is terrible and the phone service sends me in circles.  Where is the HP I used to know? Where is the help? 

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@liberayted2018

 

I recommend you contact support and they will ship you a set of setup cartridges for your printer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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