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‎11-20-2021 05:35 PM

HP Recommended
Product: 5530
Operating System: Microsoft Windows 11

Hi - we recently moved back from the US to the UK and have bought genuine HP 301XL cartridges.  We receive an error on the printer stating 'Incompatable Cartridges - the indicated cartridges are not intended for use in this printer. 

 

The prior cartridge for the US (61) has no error

 

Please can you confirm how we go about changing the region to the UK?

 

Many thanks

 

David 

Category:
1 REPLY 1

‎11-23-2021 10:43 AM

HP Recommended

@DAVIDSH01

 

Welcome to the HP Support Community.

 

Yes, we'll have to do a region reset.

 

To do a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer. 

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

 

Please do let us know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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