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‎01-16-2020 07:03 PM

HP Recommended
Product: Hp Envy 5535 Series
Operating System: macOS 10.15 Catalina

My printer is not printing at all. I have ran the Clean cartridge diagnostic tool as well as printing alignment, neither is printing anything. none of my print jobs will print, I can't even print a test page or a quality/status report page. Nothing is printing at all! I have goat through these forums, and have found nothing that can help. I have also turned my printer on and off, also unplugged the power. The least I get is faded words and/or lines to print. Nothing is working at I am quite fed up at this point. Need help to get my printer printing again.

1 REPLY 1

‎01-19-2020 09:30 AM

HP Recommended

Hi @NSCC28

 

Welcome to the HP Support Community. I'd be happy to assist you with the print quality report. 

 

Appreciate you trying the steps. 

 

Have you tried these steps as well? 

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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