HP ENVY 5540 won't print in colour

[Monday19]

HP ENVY 5540. I recently had to reinstall the driver and software for my printer and having uninstalled the original and downloaded the new I find that if I try to print photos or coloured documents from my computer they only print in monochrome. Copy items  print in colour, most test documents don't print in colour but some do. I have tried all of the recommendations  on this sight but nothing works. I have plenty of coloured ink but my black is now running low.  I feel this is a software problem has anyone any suggestions, please.

[sandytechy20 · Accepted solution]

@Monday19

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

Press the Windows key + R on the keyboard to bring up the run menu.

Type %temp% in the run field, and click OK.

Look for, and open the folder starting with 7z (Example: 7zS2356)

Open folder Util

Open folder CCC

Run the uninstall_ L4.bat

When the uninstall has completed restart the computer

Press the Windows key + R on the keyboard to bring up the run menu.

Type %programfiles% in the run field and click OK.

Delete any HP/Hewlett Packard folders.

Download and install printer full feature driver

Click here to download the driver.

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Monday19]

Many thanks for your reply. I decided to make contact by phone yesterday and a very nice young man sorted it all out for me. I will try and print out your message for future reference.

Regards, 

Monday19.

[KrazyToad]

@Monday19

I;m glad you got this sorted out

Do visit our HP Support Community and drop us a message anytime you need help

Thank you

[BrianTar]

I have this problem, when I follow th ethread for the solution there are a number of folders starting with 7z but not of them have a Util folder. SOme have a Utils folder but no CCC or unistall files

[Raj1788]

@BrianTar

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then, Use HP print scan doctor

Using the below link: https://support.hp.com/in-en/topic/printscandoctor.

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)

[BrianTar]

Hi

I performed a hard reset as per the instructions, then ran HP print scan doctor which ran successfully.

There is still no option to print in colour or to use the auto duplex printing function.

I'm running Windows 10 Pro Version 10.0.18362 Build 18362 on a Dell Latitude E7440

The printer has been working fine until now and prints OK from my Apple Mac.

Thanks

Brian

[Raj1788]

@BrianTar

I appreciate all your time and efforts!

I would personally suggest you contact our HP Support for further assistance. 

Click here: www.hp.com/contacthp

Keep me posted on further assistance. I hope that helps! 

Have a great day ahead!

[sharon201]

I have done all the above but there is no option to print colour under preferences

[BrianTar]

So went back to square !.

1. FOllowed all the recommende steps on the support / community pages
2. Trie dto contact a 'real person' at HP
3. Why is there no phone number available?
4. Deleted printer, renoved all drivers and HP related files
5. Factory reset the printer
6. Rebooted PC
7. Reconnected printer wirelessly
8. Still NO COLOUR od DUPLEX print option!!
9. Connected same prinetr with USB and all options are back

Not a happy solutionby a long way but at least I know that I can print in colour now