HP ENVY 5640 printer and Claim code

[Jakomatikki]

HP ENVY 5640 printer and Claim code
”Add a Printer

Use your printer Claim code to add your printer to HP app .”

Hi, I have a working HP ENVY 5640 printer.  We only use the printer with the HP app (iOS 14.3) app on two iPhones.  We don't have a computer.  The printer has its own valid e-mail address.  But when I select an account in the HP app, then I should write the Claim code.  Can't find the Claim code in any printer information?

Should the ENVY 5640 printer be removed from the Wi-Fi network and reinstalled to get the printer account running with the Claim code?  Or is my printer ENVY 5640 already too old for the Claim code (account)?  So the printer works fine, but only the account doesn't work in HP app because the printer doesn't give the Claim code?

Thanks for the reply in advance

[Kumar0307]

@Jakomatikki, Welcome to the HP Support Community!

I understand you are unable to obtain the printer claim code. Let us try these steps:

Restart the wireless router, the printer, and the iOS devices

Restart web services on the printer

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

Kindly refer to this document - Find the Printer Claim Code

If the issue persists, you may refer to - Having Trouble Claiming Your Printer?

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!