HP ENVY 6032 5 month free Instant Ink setup

[IVALUK]

Hi, I bought an HP Envy 6032 Inkjet AIO printer from Elgiganten on 20/02/21 and I have trouble acquiring the free 5 months Instant Ink offer which supposedly comes with the printer. When registering, the printer Envy 6032 does not appear on the list of eligible Instant Ink printers, however it is part of the offer which is stated on the  website, box, printer itself, and the enclosed brochure.

I have found that this exact problem was already discussed here by ‘‘Matth76‘‘ a month ago, but since each thread is taken care of individually, I do not have the solution to this problem. I would appreciate some guidance from the side of your Customer Service. I am enclosing screenshots.

Thank you for your help.

[IVALUK]

[IVALUK]

Let me know if the pictures are working, I tried uploading them twice, even changed their format. If they are not appearing, I will send them directly.

Thanks.

[IVALUK]

Can anyone help me with my issue?

[Kumar0307 · Accepted solution]

@IVALUK, Welcome to the HP Support Community!

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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