HP ENVY 6230 Error code OX00829C98

[ARoos57]

Printer ENVY 6230 gifs by instal Error code OX00829C98

Mac computer

[Kumar0307]

@ARoos57, Welcome to the HP Support Community!

I understand you are not able to use the printer due to this error. 

A 0x error indicates a hardware issue with the printer. Are you able to bypass this error and access the home screen of the printer?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

Also, check if the print carriage is moving freely.

Now, try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue. If the printer makes a copy, the hardware is fine.

If the printer is stuck on this screen and the error, I'm afraid we cannot perform any troubleshooting steps. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

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Have a great day!