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‎07-10-2024 09:42 AM

HP Recommended
Product: HP ENVY 6230

The select a product is not recognising my serial number so I am not able to identify my device. However it is an HP ENVY Photo 6230 Printer that I need the previous firmware version to downgrade to in order for me to use my non HP Print Cartridges. 

 

Please provide a link to the previous firmware release that does not block non HP Print Cartridges.

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1 REPLY 1

‎07-13-2024 03:20 AM

HP Recommended

Hi @Tunernorth,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Most recent HP printers do not allow firmware downgrade. They have built-in code that checks the version of the download and will not accept any firmware that is earlier than the current version. 

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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