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‎12-19-2023 08:55 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Having an issue activating my HP ENVY 6455e All-in-One Printer to my account.  Using Smart App and it keeps on failing. HP+ Issue.JPG

1 REPLY 1

‎12-20-2023 06:40 AM - edited ‎12-20-2023 07:44 AM

HP Recommended

 

                      Hello aseph7,

 

 


1) Uninstall the HP smart app, Restart the printer and the computer or mobile device to clear possible error conditions.

 

 

 

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

          

 

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

 

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

                       

Keep me posted for further assistance.

Please click "Accepted Solution" if you think my post solved your problem,

this will help others find the solution.

Click “Congratulations / Thumbs Up” at the bottom right to say “Thank you” for my help!

Take care of yourself and have a good day.

 

           Regards,

                  

              

                  

                

Bernard42.
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