HP ENVY 7640 Driver is Unavailable Message

[Lindamac11931]

My printer was working fine until it went offline and I discovered I had four documents in the queue. I turned the printer off and back on again (which has worked in the past) but it didn't work. I went to MS Help which instructed me to remove the device and add it back again, which I did. But now I get an error message that the driver is unavailable. Can anyone help me restore my printer?

[banhien]

@Lindamac11931

Welcome to HP Support Forum. Firstly, please download an run the following tool (for Windows computers only):

http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

HP Customer Support - Software and Driver Downloads 

It may fix the problem for you. If not, post back full error message(s).

Regards

[Flower_Bud]

Hi @FolksyHippo,

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, you are getting an error message while trying to print.

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Were there any recent hardware/software changes made? 

When was the last time it worked fine? 

What is the printer model name and operating system on PC? 

Let's try these steps: 

For Windows:

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, Click Here.

Keep me posted,

Have a great day 🙂

Cheers!

[T-Topless]

I have been having the same issue with two laptops that I have recently re-installed Windows 10 on.  Meanwhile all of my Android devices have had no problem printing over the wifi.

What ended up helping me was going into the "Device Manager" , where I noticed  my printer was listed under "unknown devices".  I uninstallled the printer from "Unknown devices".  Then I went into Printers and Scanners via the Control Panel and uninstalled it there.  Finally, using the software from the disc (also on website) I was able to navigate through to install my printer.

Hope this helps.