HP ENVY 7640e printer will not print. The document shows up in the print que, but shows "deleting".

[EdStanley131]

My HP ENVY 7640e printer will not complete a print job. The document shows up in the print que, but quickly changes to deleting and the machine doesn't even begin the print process. I have followed all the steps of deleting everything and installing fresh programs, but nothing has changed. The HP Print and Scan Doctor shows everything as good. I can scan from my computer, but not print.

[A_Gayathri]

Hi @EdStanley131, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your HP ENVY 7640 E-All-In-One Printer. 

I suggest you follow this document's steps to resolve this issue. (Click on the Word document to open the web page please click on the + to expand and follow the Troubleshooting steps). 

I hope this helps. 

Take care and have a good day. 

Gaya1239 – HP Support. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

[A_Gayathri]

I did not hear from you yet. Please let me know if you have resolved your issue or if you need additional help.

Take care and have a great day ahead. 

Gaya1239 – HP Support. 

[EdStanley131]

Unfortunately, this suggestion did not work. I ran through many scenarios and even switched back to my HP ENVY 5660 and gave it a try, but to no avail.

I have lost hope of these printers working on this system.

[A_Gayathri]

Hi @EdStanley131, 

I am extremely sorry to tell Unfortunately we are Limited options to call Please contact them for further assistance please refer to the below link and follow the instructions.

Please follow these steps to reach them.

Step 1. Open link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Step 2. Select the product type.

Step 3. Enter your device's serial number or select Let HP detect your product option.

Step 4. Select the country from the drop-down.

Step 5. You should see the Local Contact Options
 

Take care and have a good day. 

Gaya1239 – HP Support.