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‎03-07-2022 08:02 AM

HP Recommended
Product: HP ENVY Photo 7830 All-in-One Printer
Operating System: Microsoft Windows 11

hi forum,
According to the printer manual you can set auto off after 2 hours in HP Smart app > printer settings > advanced settings > settings > auto off, but I can't set anything here!
Comments state: The Auto-Off setting is preset and cannot be configured.
But my printer won't turn off after 2 hours!
What's going wrong?

Greeting,
ben

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-11-2022 04:27 AM

HP Recommended

@BiggyBen

 

Welcome to the HP support community.

 

I understand that you want to set Auto-off function on the printer, I am glad to assist you.

 

Auto-off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

 

Follow the steps mentioned in page number 5 in this user guide for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎03-11-2022 04:27 AM

HP Recommended

@BiggyBen

 

Welcome to the HP support community.

 

I understand that you want to set Auto-off function on the printer, I am glad to assist you.

 

Auto-off is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.

 

Follow the steps mentioned in page number 5 in this user guide for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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