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‎02-20-2021 10:07 AM

HP Recommended
Product: ENVY 7830
Operating System: Microsoft Windows 10 (64-bit)

I just bought the printer and everything worked fine, I could print using Bluetooth perfectly. Then after the update, Bluetooth was off and when I tried to turn it on is stuck on "Bluetooth Smart is turning on". I tried everything and still isn't working. 

 
Category:
1 REPLY 1

‎02-24-2021 12:43 PM

HP Recommended

Hi @JK488,

 

Welcome to the HP Support Community. 

 

What is the operating system on your computer?

 

Please try uninstalling and reinstalling HP Smart on your computer.

 

Uninstall the app from your Windows-

  1. In Windows, search for and open Apps & features.
  2. Click HP Smart in the list of apps, and then click Uninstall.

and then install the app back --Install and Use the HP Smart App (Windows 10)

 

for more help HP Printers - Bluetooth Guide for HP Printers link

 

Try and open the app and check.

 

Hope this helps! Keep me posted. 

 

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