HP ENVY ALL IN ONE 4502 WILL NOT UPDATE AND DOES NOT WORK ANYMORE

[CORANMBECK1]

MY PRINTER IS CONNECTED TO MY WIFI BUT I KEEP GETTING A "CONNECT PRINTER CANNOT PRINT. PRESS OK TO CONNECT PRINTER TO UPDATE STATUS" NO MATTER WHAT I DO.  YES, IS ON SAME WIFI NETWORK. WHEN I TRY TO UPDATE IT IT SHOWS THAT IT IS "UPDATING" FOR HOURS AND HOURS AND NEVER DOES. I CANNOT PRINT A STATUS REPORT, MUCH LESS LABELS. PLEASE HELP! THIS PRINTER WORKED PERFECTLY UP UNTIL THIS STUPIDITY AND I AM PULLING MY HAIR OUT. PLEASE, PLEASE HELP!

THANK YOU!

[Betty0610]

@CORANMBECK1

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[CORANMBECK1]

Hello Betty, I sent several messages yesterday (no hurry - it took me long enough to try suggested fix - lol) - I just wanted to make sure you received them so I'll go ahead and post the same information here. I was able to successfully complete the semi full reset - but unfortunately it didn't work, and I am still receiving the "cannot print. Press OK to connect and update, etc" - thanks!

[Betty0610]

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!