HP ENVY INSPIRE 7955e

[ESP702-2024]

New HP  ENVY INSPIRE  7799e    Using macbook pro  macOS Monterey  vers 12.7.1   When I go  to print  a  document with color  it shows up  as  black  & white  in  preview before I   print  and    if  printed  prints in  black only   with  No color )...    that is problem 1   ( ink cartridges are new );   #2  problem I can not  scan from printer  to my computer.... ?     No errors are showing up in probem 1;  and   problem 2  says I did not set up correctly to scan from printer to computer laptop  ? 

[A_Gayathri]

Hi @ESP702-2024,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing two distinct issues with your HP ENVY Inspire 7955e All-In-One Printer on your MacBook Pro running macOS Monterey 12.7.1:

1. Printing documents in black and white instead of color.
2. Unable to scan from the printer to your computer.

Problem 1: Printing in Black and White

Possible Causes:

• The printer settings are set to print in grayscale.
• Driver or software issues.
• Application-specific settings overriding printer settings.

Solutions:

Check Printer Settings:

• Open the document you want to print.
• Go to File > Print.
• In the print dialog, look for a dropdown menu (usually labeled as "Copies & Pages" or the name of the application).
• Select Printer Features or Quality & Media.
• Ensure that the Color or Color Mode is set to Color and not Black & White or Grayscale.

Update Printer Drivers:

• Go to the HP Support website and download the latest drivers for your printer model.
• Install the updated drivers and restart your MacBook Pro.

Reset Printing System:

• Open System Preferences and select Printers & Scanners.
• Right-click (or Control-click) in the list of devices on the left side and select Reset printing system.
• Add your printer again and try printing.

Check Application Settings:

• Some applications have their own print settings that might override the printer settings.
• Make sure the application you're printing from is set to print in color.
  
  Refer to this document: HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues

Problem 2: Scanning from Printer to Computer

Possible Causes:

• Incorrect scanner setup.
• Software issues or missing drivers.
• Network issues prevent communication between the printer and the MacBook Pro.

Solutions:

Check Scanner Setup:

• Open the HP Smart app on your MacBook Pro.
• Ensure that the printer is correctly set up and connected.
• Go to the Scan tab and follow the on-screen instructions to set up the scanner.

Install the HP Easy Start Software:

• Download and install the HP Easy Start software from the HP Support website.
• This software will guide you through the setup process, including setting up the scanner.

Update the HP Smart App:

• Make sure you have the latest version of the HP Smart app installed from the App Store.

Check Network Connection:

• Ensure that both your printer and MacBook Pro are connected to the same WiFi network.
• Restart your router and try reconnecting the printer to the network.

Reset the Scanner:

• Turn off the printer and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.
• Try scanning again.

Refer to this document: HP ENVY Inspire 7955e All-in-One Printer user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[ESP702-2024]

It helped resetting the printer.   Thank you.   

Setting the HP ENVY INSPIRE 7955e as the default printer I did and now when I print, interestingly,

I have to verify in preview print   that  it is the  HP ENVY INSPIRE 7955e  is the default  printer going to be used.   I restarted  my laptop and  not sure if that fixed or not  but I observe which printer is being used in  preview before printing now. 

I noticed that the    red   color is not really red  but more of a  burnt umber...   

All software is up to date on printer and  macbook pro...     guess I will look at print head nozzles.. now

Again thanks for the resetting -- went into system pref.   clicked on printers...  below  I  right clicked and menu to  reset clicked.   now see color in preview and printing also. 

[A_Gayathri · Accepted solution]

Hi @ESP702-2024,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!