HP ENVY Inspire Scanner issue

[LiquidMix]

Hey

Just installed the 7200e.  The printer part installed ok but the scanner isn't working.

When i try to scan to PC, it gives an error saying "Software Required".  Can't find it anywhere.  Is it not part of the installation software?

Installed the "Print & Scan Doctor" same result, tells me i need the scanner software.  Can somebody please give a direct link to it?

UPDATE:  I'm able to scan using this windows popup (win10) but would rather be using the HP software 

 

Cheers

[Raj_05 · Accepted solution]

Hi @LiquidMix,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you’re having trouble with the HP ENVY Inspire 7200e’s scanner software. The HP Print and Scan Doctor is a great tool for troubleshooting, but it seems like you’re missing some specific scanner software.

Here’s what you can try:

• Download the Full Software Suite: Make sure you have the full software suite installed, which includes both the printer and scanner drivers. You can download it directly from HP’s official website. Here’s the link to the HP ENVY Inspire 7200e software and drivers page: HP ENVY Inspire 7200e Software & Drivers.
• Install HP Smart: HP Smart is an application that provides full access to your printer's features, including scanning. You can download HP Smart from the Microsoft Store or from the HP website: HP Smart for Windows.
• Check for Windows Updates: Sometimes, updating Windows can resolve driver and software issues. Make sure your system is up-to-date.
• Reinstall Software: If you already have the software installed but it’s not working, try uninstalling and then reinstalling it.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support