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‎05-15-2024 12:50 AM

HP Recommended
Product: HP ENVY Inspire

Printer wont work as there seems to be an HP account issue

Category:
Reply
1 REPLY 1

‎05-16-2024 10:14 AM

HP Recommended

Hi @Kevherb,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

 If your HP ENVY Inspire printer isn't working due to an HP account issue, here are some steps you can take to resolve the problem:

1. Check Your HP Account Status

  • Login to Your HP Account: Go to the HP account login page and ensure you can log in.
  • Verify Account Information: Check your account details to make sure everything is correct and up to date.
  • Subscription Status: If you have an HP Instant Ink subscription, verify that your subscription is active and there are no payment issues.

2. Update Printer Firmware

  • Check for Updates: Ensure your printer's firmware is up to date. You can usually find this option in the printer's settings menu.
  • Update via HP Smart App: Use the HP Smart app on your computer or mobile device to check for and install any firmware updates.

3. Re-add Printer to HP Smart Account

  • Remove Printer from Account: Go to your HP account, find your devices, and remove the printer.
  • Re-add Printer: Re-add the printer to your account using the HP Smart app. This often resolves account-related issues.

4. Check Internet Connection

  • Wi-Fi Connection: Ensure your printer is properly connected to your Wi-Fi network.
  • Network Settings: Verify the network settings on the printer to ensure it has internet access.

5. HP Smart App Troubleshooting

  • Reinstall HP Smart App: Uninstall and then reinstall the HP Smart app on your device.
  • Login to HP Smart: Log in to the HP Smart app with your HP account credentials and try to connect the printer again.

6. Reset Printer

  • Factory Reset: Perform a factory reset on your printer to clear any errors. Refer to your printer's manual for specific instructions on how to do this.
  • Reconnect to Network: After the reset, reconnect the printer to your Wi-Fi network and try setting it up again through the HP Smart app.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

Rachel571
I am an HP Employee

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