HP ENVY PRO 6432 DRIVER UNAVAILABLE

[Marium1]

In my control panel under the printer's name it says "driver unavailable."

On HP smart print - it will not let me print because i've not installed the printer correctly.

I have used a link to check that there are no outstanding updates on windows 10 - everything is up to date.

I downloaded HP Easy Start, this is the link i used and downloaded from https://support.hp.com/gb-en/drivers/selfservice/closure/hp-easy-start/7376041?ssfFlag=true&sku=

It eventually takes me to a page that gives me two options - to install a basic driver, or Full driver software - i selected the full option. The file is extracted. I receive a notification asking me if i want to run the software - i click "YES" and then nothing happens after that. The "driver unavailable" error is still there and I still can't print anything.

please can someone help?

[Jay_G24]

Hi @Marium1,

 I'd be happy to assist you!

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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