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‎10-29-2024 12:08 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fd0000 (794H8AV)
Operating System: Microsoft Windows 11

MY  HP ENVY  PRO  6455E  PRINTER  DOES  NOT SHUT  DOWN  WHEN  IDLE.

Category:
4 REPLIES 4

‎10-29-2024 12:19 PM

HP Recommended

Check your cartridge levels, we have found some models will not enter standby mode if any cartridges are in low state. Do not know the reason for this beyond the speculation it is to reduce the number of cleaning cycles to prevent ink starvation.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎10-29-2024 12:34 PM

HP Recommended

Thanks for your reply, my cartages are both new, the info I found is that this printer is set at 1 hr default before it shuts off.

I let the printer sit for a ill more than an hour and it does not shut off by default.  

It's under warrantee so  i will take it into a shop to see why. 

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‎10-29-2024 12:41 PM

HP Recommended

Most shops are not likely to deal with an inkjet like that as they will get no payment from HP. HP warranty on inkjet is pretty much handled by creating a case on support.hp.com and troubleshooting with an agent and if they cannot resolve and deem the printer has a defect will replace with a refurbished unit.

 

Before engaging anyone I suggest that you try performing a factory reset on the printer. Sometimes they just get scrambled and a reset resolves a lot of issues.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-30-2024 08:51 AM

HP Recommended

Thanks  Repairatrooper.  

Sounds like a plan to me.

 

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